Return and shipping

Changes

If you need a free exchange (item, size or color) all you have to do is contact, within two days of the arrival of the shipment, the 'online order support via Whatsapp at 3398443022, Monday through Friday from 9 a.m. to 6 p.m., indicating the order number and the item or size chosen to make the free exchange. The courier will collect the goods to be returned at the same time as the delivery of the new order (exchange) 

 

Returns:

-Return of the product is accepted within 14 days after receipt of the order, in case of return, the same is the responsibility of the customer who will have to take care of shipping. In case of return, there is a fixed cost of € 10 per order for the internal processing of the order and processing of the return, which will then be automatically deducted from the total amount of the return. For info on refunds and return shipping, please send an email to the administration gestioneresi@silencelimited.com, indicating your order number.

In case the customer has no way to take care of the shipment, he/she may also request Silence Limited to book a pickup of the goods for return. In this case, the cost of booking the Return and transporting the goods to our warehouses is €30 inc. VAT.

 

-Refunds are made within 30 working days.

-To make a return and receive a refund you must fill out the following Form, place it inside the package. Send it by a courier of your choice or by Mail at our address always indicated on the Form in the upper left corner.

Please note: For orders with payment through ScalaPay, you cannot request a return. You can still request an exchange for a different item or size.

Please note: For orders with products in "Outlet" categories or marked "On Discount," you cannot request a return. You can still request an exchange for a different item or size.

DOWNLOAD THE FORM

 

SHIPMENTS

Shipments within the Italian territory are made in 24/48 hours after confirmation of shipment processing by e-mail.

Shipping is always free.